privacy policy

Privacy Policy

At MDDL GRND, we believe that privacy is an essential part of a thoughtful and elevated customer experience. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through our website, interact with our services, or otherwise engage with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you provide directly to us, information collected automatically when you use our website, and information received from third parties.

Information You Provide

Depending on how you interact with us, we may collect:

  • Your name and contact information, including email address, telephone number, and mailing or billing address.

  • Account credentials, such as your username and password.

  • Purchase and transaction information, including products purchased, order history, shipping information, and returns.

  • Payment information necessary to process transactions. Payment card information may be processed directly by our payment service providers and may not be stored on our systems.

  • Communications you send to us, including customer service inquiries, feedback, reviews, and other correspondence.

  • Information you provide when subscribing to our newsletter, SMS communications, or other marketing programs.

  • Your preferences, including size, style, shopping preferences, wishlist items, and other information you voluntarily provide.

  • Information you provide when participating in promotions, events, surveys, contests, or loyalty programs.

Please do not provide sensitive personal information unless it is specifically requested and necessary for the service you are using.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information, including:

  • IP address.

  • Browser type and operating system.

  • Device type and identifiers.

  • Pages viewed and links clicked.

  • Referring and exit pages.

  • Approximate location derived from your IP address.

  • Date and time of website visits.

  • Shopping and browsing activity.

  • Website performance and diagnostic information.

We may collect this information through cookies, pixels, tags, SDKs, log files, and similar technologies.

2. Cookies and Similar Technologies

We use cookies and similar technologies to provide, maintain, personalize, and improve our website.

These technologies may be used to:

  • Keep items in your shopping bag.

  • Remember your preferences.

  • Authenticate your account.

  • Understand how visitors use our website.

  • Analyze website performance.

  • Personalize content and shopping experiences.

  • Measure advertising effectiveness.

  • Deliver advertisements that may be relevant to your interests.

Some cookies are essential for the operation of our website, while others are optional.

Where required by law, we will obtain your consent before placing non-essential cookies or similar technologies on your device.

You may be able to manage cookies through your browser settings and, where available, through our cookie preference tool.

3. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders.

  • Providing customer service.

  • Creating and managing customer accounts.

  • Processing payments, returns, exchanges, and refunds.

  • Communicating with you about orders and services.

  • Sending marketing communications where permitted by law.

  • Personalizing your shopping experience.

  • Providing product recommendations and content.

  • Managing wishlists, appointments, events, and other brand experiences.

  • Operating, maintaining, and improving our website.

  • Understanding customer preferences and purchasing trends.

  • Detecting, preventing, and investigating fraud, abuse, and security incidents.

  • Protecting our legal rights and enforcing our terms.

  • Complying with applicable laws and regulations.

  • Performing other purposes disclosed to you at the time information is collected.

We may also use aggregated or de-identified information for analytical, operational, research, and business purposes. We will not attempt to re-identify de-identified information except as permitted by applicable law.

4. Marketing Communications

If you subscribe to our marketing communications, we may send you information about new collections, runway-inspired releases, private events, editorial content, special offers, and other brand news.

You can unsubscribe from promotional email communications at any time by selecting the “unsubscribe” link included in our emails.

If you subscribe to SMS marketing, you may opt out by following the instructions provided in the applicable SMS message.

Please note that even if you opt out of promotional communications, we may continue to send transactional or service-related communications, such as order confirmations, shipping updates, and account notifications.

5. How We Share Information

We do not sell your personal information for money in the traditional sense.

We may disclose personal information to selected third parties when reasonably necessary to operate our business and provide our services, including:

Service Providers

We may share information with trusted vendors that provide services such as:

  • Payment processing.

  • Order fulfillment and shipping.

  • Website hosting and infrastructure.

  • Customer service.

  • Email and SMS communications.

  • Marketing and advertising.

  • Analytics.

  • Fraud prevention and security.

  • Returns and exchanges.

  • Customer relationship management.

  • Information technology.

These providers are authorized to use personal information only as necessary to provide services to us, subject to applicable contractual and legal requirements.

Business Transfers

If MDDL GRND is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

  • Comply with legal obligations.

  • Respond to lawful requests from governmental authorities.

  • Protect our rights, property, or safety.

  • Protect our customers or others.

  • Detect or investigate fraud or security issues.

  • Enforce our agreements and policies.

6. Advertising and Analytics

We may work with analytics and advertising providers that help us understand how customers interact with our website and help us advertise our products.

These companies may collect information about your online activities over time and across different websites or services. Depending on applicable law, certain disclosures of information to advertising partners may constitute “sharing” or “selling” of personal information.

Where required, we provide appropriate mechanisms for you to opt out of targeted advertising or similar processing.

You may also be able to manage certain advertising preferences through your browser, device, or third-party advertising platforms.

7. Your Privacy Rights

Depending on where you live, you may have certain rights concerning your personal information.

These rights may include the right to:

  • Know or access the personal information we maintain about you.

  • Request correction of inaccurate personal information.

  • Request deletion of personal information.

  • Request a copy of certain personal information in a portable format.

  • Opt out of certain targeted advertising or sharing of personal information.

  • Opt out of certain uses of sensitive personal information where applicable.

  • Withdraw consent where processing is based on consent.

  • Appeal certain decisions regarding your privacy requests.

  • Lodge a complaint with a relevant privacy or data protection authority.

These rights vary by jurisdiction and may be subject to legal exceptions.

California Residents

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (“CCPA”), as amended.

Depending on the circumstances, California residents may have the right to:

  • Know what categories and specific pieces of personal information we collect.

  • Request deletion of personal information, subject to certain exceptions.

  • Request correction of inaccurate personal information.

  • Opt out of the sale or sharing of personal information.

  • Limit certain uses and disclosures of sensitive personal information.

  • Receive information about the categories of sources from which personal information is collected and the purposes for collecting it.

  • Not receive discriminatory treatment for exercising applicable privacy rights.

To submit a California privacy request, contact us using the information provided in the Contact Us section below.

Where required, we will verify your identity before completing certain requests.

8. European Economic Area and United Kingdom

If you are located in the European Economic Area (“EEA”) or United Kingdom, we process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”) and UK GDPR, as applicable.

Depending on the circumstances, we may process your personal information because:

  • It is necessary to perform a contract with you.

  • We have a legitimate interest in operating and improving our business.

  • You have provided consent.

  • Processing is necessary to comply with a legal obligation.

  • Another lawful basis applies under applicable law.

Where we rely on legitimate interests, we consider and balance those interests against your rights and freedoms.

You may have rights to access, correct, delete, restrict, or object to processing of your personal information, as well as rights to data portability and withdrawal of consent where applicable.

You may also have the right to lodge a complaint with your local data protection authority.

9. International Data Transfers

MDDL GRND may operate internationally or use service providers located in countries other than the country in which you live.

As a result, your personal information may be transferred to and processed in countries that may have different data protection laws.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our services.

  • Complete transactions.

  • Maintain appropriate business and financial records.

  • Resolve disputes.

  • Prevent fraud and abuse.

  • Enforce agreements.

  • Comply with legal and regulatory obligations.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

You are responsible for maintaining the confidentiality of any account credentials you use to access our services.

12. Children's Privacy

Our website is not directed toward children under the age of [13/16], and we do not knowingly collect personal information from children under the applicable legal age.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and, where appropriate, delete the information.

13. Third-Party Websites

Our website may contain links to third-party websites, applications, social media platforms, or other services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party service before providing personal information.

14. Social Media and User-Generated Content

We may maintain accounts on social media platforms and may allow customers to interact with us through those platforms.

If you publicly post or otherwise submit content, comments, photographs, reviews, or other materials featuring our products, that information may be visible to others depending on the privacy settings of the platform.

We may use user-generated content only in accordance with applicable law and any permissions or terms governing its use.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

If we make material changes where required by law, we will provide additional notice as appropriate.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:

MDDL GRND
MDDL GRND LLC
1600 Clay St. Detroit, MI
Email: mddlgrndllc.us@gmail.com

For privacy requests, please include sufficient information for us to understand and process your request. We may need to verify your identity before fulfilling certain requests.

MDDL GRND is committed to treating your personal information with the care, discretion, and respect expected of our brand.